The purpose of this policy is to communicate clearly the personal information handling practices of Painaustralia, in accordance with relevant legislation.
Painaustralia will not sell, lease or trade personal information to third parties.
‘Personal information’ is personally identifiable information such as an individual’s: name, residential and email address and includes information about subscriptions, credit information and billing records, service and recorded complaints/claims.
Publicly available information, such as a public directory listing of name, address and telephone number is not considered personal information. Personal information is collected by Painaustralia only when individuals specifically and knowingly choose to provide it, such as when individuals sign up as a Painaustralia member, subscribe to Painaustralia’s e-newsletter or submit an enquiry. Painaustralia does not collect sensitive information such as race, religion, beliefs or sexual preference.
Information gathered via the Internet
In general, you can visit the Painaustralia website without telling us who you are and without giving us any personal information about yourself. There are times, however, when we or our suppliers may need information from you, for example when you make a donation or sign up for a membership. You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail, to correspond with you, to respond to an enquiry, process a membership or subscription.
Please note that Painaustralia does not collect credit card details from the Internet. When donating to Painaustralia or signing up for a membership, you will be re-directed to a secure website (Paypal) where you will be asked to enter your credit card details. Painaustralia does not store any credit card information on our Internet servers.
What we do with your information
Painaustralia uses personal information for the purpose for which it was collected. This information may be used for secondary purposes which directly relate to the primary purpose of collection. For example, an individual may submit an enquiry about resources for health professionals and Painaustralia may use these contact details to send a conference program or other event information.
Painaustralia collects and uses personal information primarily for the purposes of:
1. providing consumers and health professionals with the information or services they have requested, including delivery of news and related content through print and online
2. disseminating appropriate and relevant information in accordance with Painaustralia’s mandate
Personal information is used to communicate with members about their account and to provide them with information related to other Painaustralia publications and services. Painaustralia will not sell, lease or trade personal information to other third parties.
If you request something from the Painaustralia website, we will use the information you provide to fulfil your request.
Anonymous or ‘non-personal’ information gathered by Painaustralia through the website may be used for technical, research and analytical purposes. We collect this information through the use of various technologies, including ‘cookies’ or ‘web beacons’. A cookie is a small text file that Painaustralia can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. You can set your browser to notify you before you receive a cookie, so you can decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some parts of the Painaustralia website may not work properly.
Information collected through surveys, existing files and public archives may be used by Painaustralia to analyse our market and to develop or enhance service.
No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the ISP’s logs.
Storage and security
Painaustralia undertakes to protect personal information from unauthorised use, access, disclosure and alteration. Staff must comply with Painaustralia’s policy on the handling of personal information. IT protection systems and internal procedures are also utilised to protect the personal information held by Painsaustralia. Any data submitted to the website via a web form is encrypted with SSL technology. Information will be held until there is no longer a business or legal need to retain it.
Painaustralia seeks to maintain the accuracy of personal information. Individuals are encouraged to contact Painaustralia if the information held is incorrect or if it needs to be updated, via 02 6232 5588 or firstname.lastname@example.org
If you want to know more
If individuals have any questions or concerns about the personal information held by Painaustralia, they are welcome to contact us on (02) 6232 5588. Personal information will be changed upon request. If unsatisfied with the response from Painaustralia, the customer may have rights under the federal Privacy Act (1988) and should contact the ‘Office of the Federal Privacy Commissioner’:
t: 1300 363 992
f: (02) 9284 9666
GPO Box 5218
Sydney NSW 2001